Service survey results are out
In November 2023, every Heerlen resident was able to fill out the Heerlen Municipality service survey. The results are now available. On average, the services of Heerlen municipality receive a 6.6. Heerlen citizens are most satisfied with the wide range of possibilities to get in touch with the municipality, the easily accessible office buildings and the opening hours. Points for improvement are the handling of complaints, responsiveness and "doing what you say.