Questions about youth and family

As a parent or guardian, you may have questions about raising your children in a healthy and safe environment. Or perhaps you are under 18 and have questions about illness, nutrition, or problems at home. You can contact the Access Team with your questions. 

Send email

Call: 045-5604004 option 1

Crisis outside office hours: 

Call the crisis number for Youth South Limburg: 043-6045777 (24/7)

Approach

How to submit a request for assistance to the municipality:

  • Contact the municipality. You can do this yourself, but someone else can also do it for you. For example, a family member or caregiver. Don't have anyone who can help you with the notification? There are organizations that can support you.
  • The municipality will schedule an appointment with you for a meeting. Someone else may also be present at this meeting, such as a family member, acquaintance, neighbor, or someone from client support.
  • The municipality will discuss the following matters with you:
    • What can you still do yourself?
    • What can people around you do for you?
    • Are there any municipal services that can help you with your problem?
  • After the interview, an action plan will be drawn up. Does the plan state that you need an individual customized provision? If so, you can submit an application to the municipality. It is sometimes possible to receive a customized provision in the form of a personal budget (pgb).

Costs

In Heerlen, you do not pay a parental contribution. Not charging a parental contribution may affect child benefit. 

Description

As a parent/guardian or child under the age of 18, you may have questions about topics such as illness, nutrition, or problems at home. These may include: 

  • truancy
  • a lot of arguing
  • addiction problems
  • feel depressed
  • othermental health issues

The Access Team will provide you with information, advice, or assistance. A staff member will work with you to determine what kind of help you need. Then, together, you will look at what you or those around you can do. Family members, friends, and neighbors often want to help. Perhaps there are facilities in your neighborhood that you can use, such as a parenting course. There are often volunteer organizations in your area that can help you. 

Together with the employee, you will assess where professional help may be needed. You will draw up a plan together. This plan will set out the agreements made. This plan is called 1Gezin1Plan (1Family1Plan). You can also submit a personal plan. Indicate what help you think you need. You can submit this plan to the social neighborhood team.

Does the assessment show that you need individual or customized support? For example, youth mental health care or addiction treatment. Municipal employees in the social buurtteams aware of the plan. They will ensure that you receive the right help. 

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