Questions about youth and family

Do you have questions or concerns about your child’s upbringing or development? For example, about their behavior, development, school, home situation, or safety?
Or are you under 18 and do you have questions about yourself, your home situation, or problems you’re facing?
The staff at Team Toegang are here to help. We’ll listen to your question and work with you to figure out what’s needed.

Please contact us

Send email

Call: 045-5604004 option 1

Need help quickly outside of business hours? 

In the event of an acute crisis or if a child’s safety is at risk, call the Youth South Limburg crisis hotline: 043-6045777 (24/7)

Approach

How to submit a request for assistance to the municipality:

  • Please contact the municipality's access team. You can do this yourself, but someone else may also do it on your behalf—for example, a family member or caregiver. 

  • A youth counselor will listen to your story and discuss with you what's going on. Then we'll determine what kind of help is best suited to your situation.

  • If you have complex issues or serious concerns about your child’s development or safety, Team Toegang will take your inquiry. A youth counselor will then contact you within 5 business days to schedule a meeting.

Have doubts? Or not sure where to start?

Even if you're not yet sure exactly what kind of help you need, feel free to contact us anytime. We'll listen to your question and help you get started.

Description

Do you have a general question?

If you have many questions or concerns, we will forward your application to JENS at . JENS will then contact you to schedule an initial consultation. Together, you will discuss your situation and the support you and your family need.

Is your situation complicated, or do you have serious concerns about safety?

If you have complex issues or serious concerns about a child’s development or safety, Team Toegang will take your inquiry. A youth counselor will then contact you within 5 business days to schedule a meeting.

What does Team Toegang do?

During the consultation, we’ll address the issue that prompted you to contact us. But we’ll also take a look at your overall family situation together.
For example, we’ll discuss:

  • What is going well, and what are you concerned about?
  • What you and your family can do on your own.
  • Who in your circle of acquaintances can help, such as family or friends?
  • What kind of professional help or support is needed?
  • What it takes for your child to grow up safe and healthy.

Sometimes we also involve other stakeholders. For example, the school, the family doctor, or other care providers.

We'll work together to figure out what's needed

We believe it’s important for you and your child to be actively involved in making decisions about support. If multiple service providers or organizations are involved, Team Toegang helps coordinate the support effectively. This allows us to maintain an overview and work together to develop a clear plan for your family.

Isn't volunteer help enough?

Sometimes concerns about a child’s development or safety are so serious that voluntary assistance is not enough. In that case, the youth counselor will discuss with you what next steps are needed. If necessary, Team Toegang will refer the situation to the Child Protection Board. We only do this if other options do not provide sufficient assistance.

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More information

JENS Youth Services