Privacy Statement

Why do we collect personal data? 

The municipality believes it is important for a Heerlen resident to inform us as early as possible of a high risk of financial problems. An unpaid bill for rent, health care premium, energy or water can be a sign of financial problems. That is why landlords, health insurers, energy companies and the water company are obliged to report arrears in payments to the municipality of Heerlen. The municipality then offers you a meeting and help with your money matters. We would like to help you.

We need your personal data for this purpose. Team Schuldhulpverlening of the Municipality of Heerlen will contact you by mail or phone. If we do not have your e-mail address and telephone number, you will receive a letter. Sometimes team Schuldhulpverlening makes a home visit.

What personal data do we use?

Data we use include:

• Name, address and city
• Date of birth
• Gender
• Administration number
• BSN
• Phone number
• Details of outstanding payments
• Details of your ongoing debt relief program
• Data on contacts with the resident
• Data on the outcome of contact with the resident
• Data on approving or rejecting the offer of help
• How we will address late payment
• Solutions and reports from your caregivers

Why do we use your data?

We use your personal data for the following purposes:

• Looking at and preventing debts that are causing problems, looming debts, evictions, foreclosures and mounting collection costs.
• Seeking, informing and talking to (employees of) fixed-income partners and helping organizations.
• Creating reports to improve our services, goals and rules.
• Conducting research and measurements.
• Conducting participant satisfaction surveys.

With whom do we share your data?

We share personal data with reporting parties. We indicate whether you are okay with us helping you. Don't want us to get details of your arrears in payments? Then report this to your landlord, health insurance company, energy and/or water company.

The municipality also cooperates with Buurtteams Heerlen. Buurteams Heerlen have the knowledge to motivate residents in personal situations to accept help. And to guide and support residents in solving one or more problems. Buurtteams Heerlen will contact you by telephone and can come to your home for a visit.

We also share personal data with processors who work for us, such as application administrators.

Personal data always stays within the countries of the European Union, as well as Norway, Iceland and Liechtenstein. We do not transfer them to other countries.

How long do we keep personal data?

We do not retain personal data longer than necessary for our purposes. We retain personal data for up to 6 months if:

• Resident does not respond to offer, has no request for help or does not like offer of help.
• During contact with the resident it is clear that the backlog of payments (within 28 days of coming in) no longer exists. Therefore, there is no need for assistance.

What is the legal reason?

In order to use personal data, a law is required. The municipality is required by law to help you identify payment arrears early. 

• Municipal Debt Relief Act, article 3, 8b, 8c, and 8d
• Municipal Debt Relief Decree, Article 2(3) and Article 3
• Municipal debt assistance policy plan

Why do we collect personal data?

The tasks for the municipality for youth assistance are laid down in the Youth Act. It concerns prevention, support, help and Health to children, young people (adolescents) and their parents in growing up and education problems, psychological problems and disorders.

The municipality has the task of providing youth assistance. For example, the municipality is responsible for accessing youth aid and purchasing and reimbursing it. We do not provide the youth aid ourselves. This is done by professionals with whom the municipality contracts.

To do this, we work with personal data. In this short privacy statement, we explain what personal data we process from you, for what purposes and how long we keep your data.

In this brief privacy statement, we explain how we do this.

What personal data do we use?

The data we use include:

• Name, address, place of residence
• Contact details of the youth of the application and of the custodial parent(s)/legal representative
• BSN of the youth of the application and of the custodial parent(s)/legal representative
• Contact information such as telephone number and e-mail address of the custodial parent(s)/legal representative and, if applicable, of the juvenile
• Social network contact information
• Living situation
• Family composition
• Security (risk) data.
• Data on the youth's development and upbringing.
• Records of the youth's counseling history.
• Contact details and results of already involved social workers
• Health and/or diagnostic data as needed.
• Information on youth aid needed and delivered
• Reason for terminating Health.
• Referrer or applicant for youth services (such as youth services professional, family physician, school, OKT);
• Information about objection
• Product code (severity of care)

Why do we use your data?

We use your personal data for the following purposes: 

• Guide to appropriate Youth Assistance
• Signing up for preventive and outpatient Youth Care at JenS Helps
• Answering customer questions and recording contact moments
• Establishing the residence principle.
• Conducting broad-based demand clarification.
• Preparation of an analysis report with the decision on deployment of Youth Aid
• Issuing orders and customized agreements for the (specific) youth assistance
• Consulting the authority register
• Creating a family plan with goals to be achieved.
• Giving consent to provider for youth assistance to help seekers
• Reimbursing costs to providers for youth services.
• Maintaining records for awarding youth assistance and financial processing
• Monitoring the budget and controlling costs and contracts
• Conduct customer and/or client satisfaction surveys.

With whom do we share your data?

If necessary, we may share your data with contracted youth aid providers through the Maastricht municipality. We also share data with JenS for registration for preventive and outpatient youth care. We also sometimes share data with referrers and the Social Insurance Bank (for the personal budget). These parties work together with the municipality to implement the Youth Act. 

If we need information from other parties to assess your request for help, we sometimes need your permission. We will discuss this with you.  

Personal data always remains within the countries of the European Union, as well as Norway, Iceland and Liechtenstein, and we do not transfer it to other countries.

How long do we keep personal data?

We do not keep personal data longer than necessary for our functions or as it is stated in the Archives Act. We keep the data we process for youth services for 20 years.

If we abort the youth assistance request or declare it inadmissible, we retain the processed data for 6 weeks.

What is the legal reason?

In order to use personal data, a law is required. The municipality is required by law to help you. The municipality may only process and share personal data if the Youth Act allows it. 

• Youth Act article 2.3, article 7.4.0 and article 8.1.1
• Youth Act regulation (Aug. 16, 2016)

Without this law, the municipality may only share data with the consent of youth and/or custodial parent(s) or legal representative.