Privacy Statement

Why do we collect personal data? 

The municipality believes it is important for a Heerlen resident to inform us as early as possible of a high risk of financial problems. An unpaid bill for rent, health care premium, energy or water can be a sign of financial problems. That is why landlords, health insurers, energy companies and the water company are obliged to report arrears in payments to the municipality of Heerlen. The municipality then offers you a meeting and help with your money matters. We would like to help you.

We need your personal data for this purpose. Team Schuldhulpverlening of the Municipality of Heerlen will contact you by mail or phone. If we do not have your e-mail address and telephone number, you will receive a letter. Sometimes team Schuldhulpverlening makes a home visit.

What personal data do we use?

Data we use include:

• Name, address and city
• Date of birth
• Gender
• Administration number
• BSN
• Phone number
• Details of outstanding payments
• Details of your ongoing debt relief program
• Data on contacts with the resident
• Data on the outcome of contact with the resident
• Data on approving or rejecting the offer of help
• How we will address late payment
• Solutions and reports from your caregivers

Why do we use your data?

We use your personal data for the following purposes:

• Looking at and preventing debts that are causing problems, looming debts, evictions, foreclosures and mounting collection costs.
• Seeking, informing and talking to (employees of) fixed-income partners and helping organizations.
• Creating reports to improve our services, goals and rules.
• Conducting research and measurements.
• Conducting participant satisfaction surveys.

With whom do we share your data?

We share personal data with reporting parties. We indicate whether you are okay with us helping you. Don't want us to get details of your arrears in payments? Then report this to your landlord, health insurance company, energy and/or water company.

The municipality also cooperates with Buurtteams Heerlen. Buurteams Heerlen have the knowledge to motivate residents in personal situations to accept help. And to guide and support residents in solving one or more problems. Buurtteams Heerlen will contact you by telephone and can come to your home for a visit.

We also share personal data with processors who work for us, such as application administrators.

Personal data always stays within the countries of the European Union, as well as Norway, Iceland and Liechtenstein. We do not transfer them to other countries.

How long do we keep personal data?

We do not retain personal data longer than necessary for our purposes. We retain personal data for up to 6 months if:

• Resident does not respond to offer, has no request for help or does not like offer of help.
• During contact with the resident it is clear that the backlog of payments (within 28 days of coming in) no longer exists. Therefore, there is no need for assistance.

What is the legal reason?

In order to use personal data, a law is required. The municipality is required by law to help you identify payment arrears early. 

• Municipal Debt Relief Act, article 3, 8b, 8c, and 8d
• Municipal Debt Relief Decree, Article 2(3) and Article 3
• Municipal debt assistance policy plan

Why do we collect personal data?

The tasks for the municipality for youth assistance are laid down in the Youth Act. It concerns prevention, support, help and Health to children, young people (adolescents) and their parents in growing up and education problems, psychological problems and disorders.

The municipality has the task of providing youth assistance. For example, the municipality is responsible for accessing youth aid and purchasing and reimbursing it. We do not provide the youth aid ourselves. This is done by professionals with whom the municipality contracts.

To do this, we work with personal data. In this short privacy statement, we explain what personal data we process from you, for what purposes and how long we keep your data.

In this brief privacy statement, we explain how we do this.

What personal data do we use?

The data we use include:

• Name, address, place of residence
• Contact details of the youth of the application and of the custodial parent(s)/legal representative
• BSN of the youth of the application and of the custodial parent(s)/legal representative
• Contact information such as telephone number and e-mail address of the custodial parent(s)/legal representative and, if applicable, of the juvenile
• Social network contact information
• Living situation
• Family composition
• Security (risk) data.
• Data on the youth's development and upbringing
• Records of the youth's care history
• Contact details and results of already involved social workers
• Health and/or diagnostic data as needed
• Information on youth aid needed and delivered
• Reason for terminating Health
• Referrer or applicant for youth services (such as youth services professional, family physician, school, OKT)
• Information about objection
• Product code (severity of care)

Why do we use your data?

We use your personal data for the following purposes: 

• Guide to appropriate Youth Assistance
• Signing up for preventive and outpatient Youth Care at JenS Helps
• Answering customer questions and recording contact moments
• Establishing the residence principle
• Conducting a broad question clarification
• Preparation of an analysis report with the decision on deployment of Youth Aid
• Issuing orders and customized agreements for the (specific) youth assistance
• Consulting the authority register
• Creating a family plan with goals to be achieved
• Giving consent to provider for youth assistance to help seekers
• Reimbursing costs to providers for youth services.
• Maintaining records for awarding youth assistance and financial processing
• Monitoring the budget and controlling costs and contracts
• Conduct customer and/or client satisfaction surveys.

With whom do we share your data?

If necessary, we may share your data with contracted youth aid providers through the Maastricht municipality. We also share data with JenS for registration for preventive and outpatient youth care. We also sometimes share data with referrers and the Social Insurance Bank (for the personal budget). These parties work together with the municipality to implement the Youth Act. 

If we need information from other parties to assess your request for help, we sometimes need your permission. We will discuss this with you.  

Personal data always remains within the countries of the European Union, as well as Norway, Iceland and Liechtenstein, and we do not transfer it to other countries.

How long do we keep personal data?

We do not keep personal data longer than necessary for our functions or as it is stated in the Archives Act. We keep the data we process for youth services for 20 years.

If we abort the youth assistance request or declare it inadmissible, we retain the processed data for 6 weeks.

What is the legal reason?

In order to use personal data, a law is required. The municipality is required by law to help you. The municipality may only process and share personal data if the Youth Act allows it. 

• Youth Act article 2.3, article 7.4.0 and article 8.1.1
• Youth Act regulation (Aug. 16, 2016)

Without this law, the municipality may only share data with the consent of youth and/or custodial parent(s) or legal representative. 

Why do we collect personal data?

The municipality ensures the implementation of the Social Support Act 2015 (WMO 2015). It involves support for the resident's self-reliance and participation. Enabling independent living, participation in society, Health and home/neighborhood support falls under the WMO. To provide this Health and support we use personal data. 

Social relief is for homeless people with, for example, psychiatric and/or addiction problems who need guidance to build a more stable life. Protected housing is for people with (long-term), for example, psychiatric problems. They cannot (yet) function independently within society. Protected housing offers them living with 24-hour supervision and guidance in the neighborhood.

In this brief privacy statement, we explain how we do this.

What personal data do we use?

The data we use include:

• Name, address, place of residence
• BSN
• Nationality and right of residence
• Contact information such as phone number and email address
• Social network contact information
• Data on self-reliance
• Living situation and family composition
• Details of the trajectory plan and goals pursued
• Data on actions to be taken and facilities enjoyed
• Information on healthcare provider(s) involved.
• Health data as needed to assess support demand
• Financial data
• Criminal records as needed to assess the demand for shelter and support from social and sheltered housing settings
• Data on background of housing history and homelessness from social and sheltered housing
• Data to assess the appropriate form of funding for your support

Why do we use your data?

We use your personal data for the following purposes:

• Counseling to appropriate Health
• Conducting an intake and investigation to determine if a resident is entitled to a sheltered housing pathway or social services program
• Preparing an investigation plan and/or pathway plan and sending an indication or award decision
• Provide process and case direction to residents with complex care needs
• Answering customer questions and recording contact moments
• Forward the investigation plan and decision to collaborative partners providing Health for the municipality
• Determine whether the municipality is financially responsible for Health and support
• Perform administration for Health, support and financial processing
• Taking care of disbursements of personal budgets (pgb)
• Investigating the lawful use of granted pgb's
• Establishing and collecting a co-payment
• Reimburse healthcare providers for Health provided
• Perform quality controls on processes and service delivery
• Preparation of management reports to improve services and justify policies
• Conduct customer and/or client satisfaction surveys.

With whom do we share your data?

Sometimes it is necessary for us to share your personal data with other organizations. We do this only when necessary to perform our duties properly, or when required by law. Sometimes we ask for your permission first. If this is necessary, we will let you know in time.

We work with various organizations to provide you with Health and Health . For example, care providers, social service providers and the Social Insurance Bank (SVB). Within the municipality of Heerlen, we may also share your data with other teams, such as WMO, Youth Act and Access.

The municipality of Heerlen performs tasks for sheltered housing and social relief for the Parkstad municipalities. These are the municipalities of Brunssum, Beekdaelen, Kerkrade, Landgraaf, Simpelveld and Voerendaal. Because Heerlen is the central municipality, we may also share your data with the other Parkstad municipalities. We only do this if necessary to provide appropriate Health or support.

For sheltered housing we cooperate with the Cooperative Association Protected Home Parkstad for the implementation of the care demand. We also cooperate with Levanto Group, the Salvation Army, Credo House and other institutions providing shelter for the implementation of social care.

Your personal data will always remain within the European Economic Area (EEA). We do not transfer them to other countries.

How long do we keep personal data?

The Municipality of Heerlen is tasked with ensuring that Heerlen residents can get the help they are entitled to. We keep data for this purpose for a maximum of 15 years. Sometimes we delete data earlier. 

What is the legal reason?

We only use personal data if this is allowed by law. The WMO 2015 regulates what data that the municipality may use to carry out its tasks. This is mainly found in chapter 5 of the WMO 2015 (especially article 5.1.1. and following articles).