Algemene Privacyverklaring gemeente Heerlen

De gemeente gebruikt uw persoonlijke gegevens. Dit noemen wij persoonsgegevens.

Waarom gebruiken wij uw persoonsgegevens?

De gemeente gebruikt uw persoonsgegevens om u zo goed mogelijk van dienst te kunnen zijn en onze wettelijke taken uit te voeren. De gemeente moet zich houden aan de regels uit de Algemene verordening gegevensbescherming (AVG) en de Wet politiegegevens (Wpg).

De gemeente heeft buitengewoon opsporingsambtenaren (boa’s). Zij houden toezicht en zorgen voor orde en veiligheid. Een boa mag strafbare feiten opsporen en gebruikt daarvoor persoonsgegevens. Dit noemen we politiegegevens. Bij opsporing of handhaving geldt de Wpg. Als een boa toezicht houdt dan geldt de AVG.

Wanneer mogen we persoonsgegevens gebruiken?

De gemeente mag persoonsgegevens niet zomaar gebruiken. Dat mag alleen als er een goede reden voor is (grondslag). De belangrijkste redenen uit de AVG voor het gebruiken van persoonsgegevens door de gemeente zijn: het uitvoeren van een wettelijke verplichting en/of een taak van algemeen belang. Ook kan de gemeente persoonsgegevens gebruiken voor:

Uw toestemming;
Het uitvoeren van een overeenkomst;
Het behartigen van een vitaal belang;
Het behartigen van een gerechtvaardigd belang.

Een boa gebruikt politiegegevens voor het opsporen en handhaven. Onder de Wpg gebruiken we politiegegevens voor verschillende doelen. Deze doelen staan in artikel 8, 9 en 13 van de Wpg.

Welke persoonsgegevens gebruiken we?

Het kan gaan om verschillende persoonsgegevens, vooral van inwoners. Bijvoorbeeld als u een paspoort, uitkering of vergunning aanvraagt of verhuist naar de gemeente. Voorbeelden van die gegevens zijn uw naam, geboortedatum en adres. Soms gaat het om bijzondere en/of gevoelige persoonsgegevens. Dit zijn bijvoorbeeld uw Burgerservicenummer (BSN) of gegevens over uw gezondheid, politieke voorkeur of strafrechtelijke gegevens. We gebruiken alleen persoonsgegevens die echt nodig zijn. Dit wil zeggen dat we zo min mogelijk persoonsgegevens gebruiken.

Hoe lang bewaren we persoonsgegevens?

De gemeente bewaart uw persoonsgegevens niet langer dan nodig is. Wij verwijderen persoonsgegevens op tijd. Hoelang die periode duurt, hangt meestal af de Archiefwet en Selectielijst VNG. De Wpg bepaalt hoe lang politiegegevens bewaard mogen worden.

Met wie delen we persoonsgegevens?

De gemeente deelt uw persoonsgegevens alleen met andere (overheid)organisaties als dat nodig is. Soms is dat verplicht, bijvoorbeeld met de Belastingdienst. Ook kan de gemeente met andere organisaties samenwerken om onze wettelijke taken uit te voeren. Hiervoor maken wij afspraken. Een boa kan politiegegevens delen met andere organisaties, zoals politie en justitie. Als de gemeente persoonsgegevens deelt met een organisatie die buiten de Europese Economische Ruimte (EER) valt, gebeurt dit alleen volgens de wet.

Hoe beveiligen we persoonsgegevens?

De gemeente beveiligt uw persoonsgegevens. Om de gegevens te beveiligen nemen wij passende technische en organisatorische maatregelen. Hiervoor hebben wij een (informatie)beveiligingsbeleid.

Hoe gaan we om met datalekken?

Als er, ondanks de strenge beveiliging, toch persoonsgegevens in verkeerde handen vallen of verloren gaan dan spreken we van een datalek. Heeft u bijvoorbeeld een brief of e-mail gekregen die voor iemand anders bedoeld is, neem dan zo snel mogelijk contact op met de gemeente. Zo kan de gemeente meteen stappen nemen.

Wat zijn uw privacyrechten?

De AVG en de Wpg geven u rechten om controle te houden over uw persoonsgegevens. Wilt u meer informatie over uw privacyrechten? Kijk dan bij het Product: Verzoek over persoonsgegevens op basis van de AVG indienen.

Heeft u vragen of klachten?

Heeft u een vraag, opmerking of klacht? Dan kunt u contact opnemen met de Functionaris Gegevensbescherming (FG) . De FG is de interne toezichthouder op de verwerking van persoonsgegevens en houdt toezicht op het gemeentelijke privacybeleid. Bent u niet tevreden met de afhandeling van uw vraag of klacht? Dan kunt u contact opnemen met de Autoriteit Persoonsgegevens. Dat is de nationale toezichthouder voor de verwerking van persoonsgegevens.

Versie van: 17-11-2025

Privacy statement Early signs of debt

Why do we collect personal data?

The municipality believes it is important for a Heerlen resident to inform us as early as possible of a high risk of financial problems. An unpaid bill for rent, health care premium, energy or water can be a sign of financial problems. That is why landlords, health insurers, energy companies and the water company are obliged to report arrears in payments to the municipality of Heerlen. The municipality then offers you a meeting and help with your money matters. We would like to help you.

We need your personal data for this purpose. Team Schuldhulpverlening of the Municipality of Heerlen will contact you by mail or phone. If we do not have your e-mail address and telephone number, you will receive a letter. Sometimes team Schuldhulpverlening makes a home visit.

What personal data do we use?

Data we use include:

Name, address and city
Date of birth
Gender
Administration number
BSN
Phone number
Details of outstanding payments
Details of your ongoing debt relief program
Data on contacts with the resident
Data on the outcome of contact with the resident
Data on approving or rejecting the offer of help
How we will address late payment
Solutions and reports from your caregivers

Why do we use your data?

We use your personal data for the following purposes:

Looking at and preventing debts that are causing problems, looming debts, evictions, foreclosures and mounting collection costs.
Seeking, informing and talking to (employees of) fixed-income partners and helping organizations.
Creating reports to improve our services, goals and rules.
Conducting research and measurements.
Conducting participant satisfaction surveys.

With whom do we share your data?

We share personal data with reporting parties. We indicate whether you are okay with us helping you. Don't want us to get details of your arrears in payments? Then report this to your landlord, health insurance company, energy and/or water company.

The municipality also cooperates with Buurtteams Heerlen. Buurteams Heerlen have the knowledge to motivate residents in personal situations to accept help. And to guide and support residents in solving one or more problems. Buurtteams Heerlen will contact you by telephone and can come to your home for a visit.

We also share personal data with processors who work for us, such as application administrators.

Personal data always stays within the countries of the European Union, as well as Norway, Iceland and Liechtenstein. We do not transfer them to other countries.

How long do we keep personal data?

We do not retain personal data longer than necessary for our purposes. We retain personal data for up to 6 months if:

Resident does not respond to offer, has no request for help or does not like offer of help.
During contact with the resident it is clear that the backlog of payments (within 28 days of coming in) no longer exists. Therefore, there is no need for assistance.

What is the legal reason?

In order to use personal data, a law is required. The municipality is required by law to help you identify payment arrears early.

Municipal Debt Relief Act, article 3, 8b, 8c, and 8d
Municipal Debt Relief Decree, Article 2(3) and Article 3
Municipal debt assistance policy plan

Privacy Statement Access to Youth Assistance

Why do we collect personal data?

The tasks for the municipality for youth assistance are laid down in the Youth Act. It concerns prevention, support, help and Health to children, young people (adolescents) and their parents in growing up and education problems, psychological problems and disorders.

The municipality has the task of providing youth assistance. For example, the municipality is responsible for accessing youth aid and purchasing and reimbursing it. We do not provide the youth aid ourselves. This is done by professionals with whom the municipality contracts.

To do this, we work with personal data. In this short privacy statement, we explain what personal data we process from you, for what purposes and how long we keep your data.

In this brief privacy statement, we explain how we do this.

What personal data do we use?

The data we use include:

Name, address, place of residence
Contact details of the youth of the application and of the custodial parent(s)/legal representative
BSN of the youth of the application and of the custodial parent(s)/legal representative
Contact information such as telephone number and e-mail address of the custodial parent(s)/legal representative and, if applicable, of the juvenile
Social network contact information
Living situation
Family composition
Security (risk) data.
Data on the youth's development and upbringing
Records of the youth's care history
Contact details and results of already involved social workers
Health and/or diagnostic data as needed
Information on youth aid needed and delivered
Reason for terminating Health
Referrer or applicant for youth services (such as youth services professional, family physician, school, OKT)
Information about objection
Product code (severity of care)

Why do we use your data?

We use your personal data for the following purposes:

Guide to appropriate Youth Assistance
Signing up for preventive and outpatient Youth Care at JenS Helps
Answering customer questions and recording contact moments
Establishing the residence principle
Conducting a broad question clarification
Preparation of an analysis report with the decision on deployment of Youth Aid
Issuing orders and customized agreements for the (specific) youth assistance
Consulting the authority register
Creating a family plan with goals to be achieved
Giving consent to provider for youth assistance to help seekers
Reimbursing costs to providers for youth services.
Maintaining records for awarding youth assistance and financial processing
Monitoring the budget and controlling costs and contracts
Conduct customer and/or client satisfaction surveys.

With whom do we share your data?

If necessary, we may share your data with contracted youth aid providers through the Maastricht municipality. We also share data with JenS for registration for preventive and outpatient youth care. We also sometimes share data with referrers and the Social Insurance Bank (for the personal budget). These parties work together with the municipality to implement the Youth Act.

If we need information from other parties to assess your request for help, we sometimes need your permission. We will discuss this with you.

Personal data always remains within the countries of the European Union, as well as Norway, Iceland and Liechtenstein, and we do not transfer it to other countries.

How long do we keep personal data?

We do not keep personal data longer than necessary for our functions or as it is stated in the Archives Act. We keep the data we process for youth services for 20 years.

If we abort the youth assistance request or declare it inadmissible, we retain the processed data for 6 weeks.

What is the legal reason?

In order to use personal data, a law is required. The municipality is required by law to help you. The municipality may only process and share personal data if the Youth Act allows it.

Youth Act article 2.3, article 7.4.0 and article 8.1.1
Youth Act regulation (Aug. 16, 2016)

Without this law, the municipality may only share data with the consent of youth and/or custodial parent(s) or legal representative.

Privacy statement Health and support WMO

Why do we collect personal data?

The municipality ensures the implementation of the Social Support Act 2015 (WMO 2015). It involves support for the resident's self-reliance and participation. Enabling independent living, participation in society, Health and home/neighborhood support falls under the WMO. To provide this Health and support we use personal data.

Social relief is for homeless people with, for example, psychiatric and/or addiction problems who need guidance to build a more stable life. Protected housing is for people with (long-term), for example, psychiatric problems. They cannot (yet) function independently within society. Protected housing offers them living with 24-hour supervision and guidance in the neighborhood.

In this brief privacy statement, we explain how we do this.

What personal data do we use?

The data we use include:

Name, address, place of residence
BSN
Nationality and right of residence
Contact information such as phone number and email address
Social network contact information
Data on self-reliance
Living situation and family composition
Details of the trajectory plan and goals pursued
Data on actions to be taken and facilities enjoyed
Information on healthcare provider(s) involved.
Health data as needed to assess support demand
Financial data
Criminal records as needed to assess the demand for shelter and support from social and sheltered housing settings
Data on background of housing history and homelessness from social and sheltered housing
Data to assess the appropriate form of funding for your support

Why do we use your data?

We use your personal data for the following purposes:

Counseling to appropriate Health
Conducting an intake and investigation to determine if a resident is entitled to a sheltered housing pathway or social services program
Preparing an investigation plan and/or pathway plan and sending an indication or award decision
Provide process and case direction to residents with complex care needs
Answering customer questions and recording contact moments
Forward the investigation plan and decision to collaborative partners providing Health for the municipality
Determine whether the municipality is financially responsible for Health and support
Perform administration for Health, support and financial processing
Taking care of disbursements of personal budgets (pgb)
Investigating the lawful use of granted pgb's
Establishing and collecting a co-payment
Reimburse healthcare providers for Health provided
Perform quality controls on processes and service delivery
Preparation of management reports to improve services and justify policies
Conduct customer and/or client satisfaction surveys.

With whom do we share your data?

Sometimes it is necessary for us to share your personal data with other organizations. We do this only when necessary to perform our duties properly, or when required by law. Sometimes we ask for your permission first. If this is necessary, we will let you know in time.

We work with various organizations to provide you with Health and Health . For example, care providers, social service providers and the Social Insurance Bank (SVB). Within the municipality of Heerlen, we may also share your data with other teams, such as WMO, Youth Act and Access.

The municipality of Heerlen performs tasks for sheltered housing and social relief for the Parkstad municipalities. These are the municipalities of Brunssum, Beekdaelen, Kerkrade, Landgraaf, Simpelveld and Voerendaal. Because Heerlen is the central municipality, we may also share your data with the other Parkstad municipalities. We only do this if necessary to provide appropriate Health or support.

For sheltered housing we cooperate with the Cooperative Association Protected Home Parkstad for the implementation of the care demand. We also cooperate with Levanto Group, the Salvation Army, Credo House and other institutions providing shelter for the implementation of social care.

Your personal data will always remain within the European Economic Area (EEA). We do not transfer them to other countries.

How long do we keep personal data?

The Municipality of Heerlen is tasked with ensuring that Heerlen residents can get the help they are entitled to. We keep data for this purpose for a maximum of 15 years. Sometimes we delete data earlier.

What is the legal reason?

We only use personal data if this is allowed by law. The WMO 2015 regulates what data that the municipality may use to carry out its tasks. This is mainly found in chapter 5 of the WMO 2015 (especially article 5.1.1. and following articles).

Learn more

Wilt u meer weten over privacy beleid of over de bescherming van uw persoonlijke gegevens? Of bent u niet tevreden met de afhandeling van uw vraag of klacht? Kijkt u dan op de website van autoriteit persoonsgegevens.

Or are you looking for:

Submit request about personal data based on the AVG