Submit request about personal data based on the AVG

The municipality collects and stores various personal data about you. You have a number of rights over this personal data. Make a request about your personal data to the municipality.

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Approach

This is how you submit a request about your personal data:

  • Log in with your DigiD.
  • Enter your information.

This is how you view some of your personal data:

Description

The municipality regularly asks you to provide your personal data. Or it uses personal data that is already registered. The municipality must handle your personal data with care. To do so, it must comply with the General Data Protection Regulation (AVG), among others. The municipality:

  • requests only the personal data it needs to process your application or report
  • Ensures the secure, confidential and careful recording and processing of your personal data
  • processes your data for the purpose for which you have given it (or for something directly related to it)
  • Keeps your data no longer than necessary for the purpose for which the data is collected
  • Sends your data to other organizations only if it is required to do so by law
  • informs you about what they do with your personal data and what they do it for. You can ask

The municipality keeps various personal data about you. For example, the data you enter when you apply for a permit. Personal data is processed and stored in different ways. This is done in a careful, secure and transparent way. This is mandatory.

You have a number of rights. These give you more insight and control over your personal data. You can ask the municipality to:

  • see your personal data (right of inspection)
  • correct your data (right to rectification)
  • delete your data (right to oblivion)
  • Process your data less extensively (right to restriction)
  • receive an overview of your data in a readable and digital form
  • transfer your data to another agency or company (data portability)
  • provide information about agencies, companies or individuals who have received your information from the municipality
  • to stop processing your data
  • not to make a decision without the involvement of an official. Some decisions are made automatically by a system. You can require that an official always make or check the decision.

The municipality processes much of your personal data because it is required by law. You can then not exercise your rights, or only exercise them to a limited extent. For example, you cannot ask to stop processing your data if the municipality is obliged to keep it.

However, you can always ask for information about the processing of your personal data. You should get a clear answer.

Terms

The conditions for making a request about personal data are, in any case:

  • Personal data of:
    • yourself
    • a child under the age of 16 whose legal representative you are
  • You may ask someone else to make a request on your behalf (an agent).
  • These are personal data recorded by the municipality. Or by bodies that have been clearly commissioned to do so by the municipality.
  • Your rights may be limited if this is stated in a legal regulation. For example, you cannot request the removal of your personal data from the Basic Registration of Persons (BRP).

Term

You will receive the decision on a specific request about your personal data within 1 month. This time may be extended once by 2 months. If the municipality wants to extend the time limit, you will hear this within 1 month of receiving your request. The period starts after you have identified yourself, for example with your DigiD.

Have you requested information about the use of your personal data? You will receive an answer to this request within a reasonable time. This depends on whether your request for information is complex.

Objection and appeal

You can object to the decision on your request about your personal data. Do this within 6 weeks. After that, do you disagree with the decision on the objection? Then file an appeal with the court.

If you feel you have not received a clear response to your request for information, you may file a complaint with the Personal Data Authority.

Learn more

Privacy statement municipality of Heerlen

Video on use of personal data in the BRP

Information on the protection of personal data ( Rijksoverheid .nl)

Personal data protection information (Personal Data Authority)

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