Submit a complaint about the municipality

If you feel that you have been treated unfairly by a municipal employee, you can file a complaint with the municipality.

Arrange online

Approach

Please submit your complaint using the online form.

But you can also call, email, or write.

Please pass on:

  • your name and address
  • a description of your complaint
  • the date of the event

Do you give us permission to contact you by email? Please also check your inbox and spam folder.

Description

You may be dissatisfied with how you have been treated by a municipal employee or administrator. In that case, you can submit a complaint to the municipality. We will then contact you.

Requirements

This complaints procedure does not concern reports such as street lighting that is not working properly or a loose paving stone.

Term

We will handle your complaint within six weeks. We may extend this period by four weeks.

More information

Website of the National Ombudsman

Information about the responsibilities of municipalities and citizens

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