You may be dissatisfied with how you have been treated by an employee or director of the municipality. You can then file a complaint with the municipality . For example, to a complaints coordinator.

The municipality may ask you for more explanation. This can also be done verbally. You then explain exactly what happened. The municipality will send you the decision. 

This complaint resolution does not deal with reports, such as the street lights not working properly or a loose sidewalk tile.

We will not consider the complaint if:

• You have previously made a complaint about how the municipality performs its duties or how you were treated by the employee. And that complaint was handled according to the rules of the General Administrative Law Act. 
• The conduct in question was more than a year ago. 
• You disagree with a substantive decision and you can still object and appeal, but you have not yet done so.
• You have instituted proceedings to seek judicial review of the conduct. Or a court judgment is already available for that conduct.
• There is an ongoing investigation into the conduct about which you are complaining.
• The complainant's interest or the weight of the conduct is insufficient.

• If we do not consider the complaint, you will always be notified within four weeks.
• We will handle your complaint within six weeks. We may extend that period by four weeks.
  Once we have received your complaint, the complaint handler at municipality will contact you. You will always be notified in writing about the handling of your complaint.

If you disagree with the municipality's decision on your complaint, contact the National Ombudsman.