Help with money problems

Do you have any debts?
Do you sometimes have trouble paying your bills?
Are you receiving letters about unpaid bills?

We can help you. You’re not on your own. We’re here to work with you to address your financial concerns. You’re welcome to stop by any Thursday without an appointment. Everyone is welcome between 9:30 a.m. and 11:30 a.m. at Geleenstraat 25.

Would you prefer to make an appointment?

Make an appointment

By phone Make an appointment

Are you an administrator? Then make an appointment with the administrators' desk.

Approach

Please have your passport or IDMap ready.

Would you like to video chat with us?

Call 045-5605040
First, select option 2
Then select option 5
Say that you'd like to schedule a video call

Would you like to know how video calling works? Check out the information on video calling.

Description

Have you missed any bill payments? If so, your energy and water provider, landlord, or health insurance provider will notify us. This allows us to help you in a timely manner. If we receive such a notification, we will contact you—either by mail or by phone. We will call you at 045-2205030.

Is your situation urgent?

Call us right away
You will then have an interview with us within 3 business days.

What is an emergency?

You are being evicted from your home.
Your gas, water, or electricity will be shut off.
Your health insurance policy is being canceled.

Requirements

You can receive assistance if you are registered as a resident of the municipality of Heerlen.

Term

You’ll have your first consultation with us within 4 weeks.
Is your situation urgent? If so, your first consultation will take place within 3 business days.