Help with money problems

Do you have debts? Are you receiving reminders or are you sometimes unable to pay your bills? You can ask us for help.
Our debt assistance team will talk to you and help you with any questions you may have about money. You are welcome to drop in during our weekly walk-in consultation hours. No Make an appointment necessary.

Make an appointment 

By phone Make an appointment

Are you an administrator? Then make an appointment with the administrators' desk.

Approach

Health you have your passport or identity card to hand.

Would you like to make a video call? 

Call 045-5605040, select option 2 and then option 5. Tell them you would like to make an appointment for video calling. Would you like to know how it works and what you need? View the information about video calling.

Description

We assess your situation and then work with you to find a solution. We look at your arrears and discuss budgeting to prevent arrears and debts. Or we make arrangements. We also look at your debts and register you for a debt settlement or restructuring plan. 

Is this an urgent situation? 

Don't wait, give us a call. The first consultation will take place within three business days. Urgent situations include:

  • Eviction.
  • Disconnection of gas, water, and electricity.
  • Canceling your health insurance.

Requirements

To receive assistance, you must be registered in the municipality of Heerlen.

Term

You will receive your first appointment within 4 weeks.
Is it an urgent situation? Then your first appointment will be within 3 working days.

Weekly walk-in consultation hours:

Municipality of Heerlen, Geleenstraat 25
Every Thursday from 9:30 a.m. to 11:30 a.m.