Help with money problems
Are you in debt? Do you get reminders or sometimes can't pay your bills? You can ask us for help.
Team debt assistance will talk to you and help with questions about money. You can drop in weekly during the walk-in clinic. No appointment is needed.
Approach
Have your passport or identity card handy.
Would you like to make image calls?
Call 045-5605040, choose option 2 and then option 5. Tell them you would like an image calling appointment. Want to know how it works and what you need? Check out the information on image calling.
Are you an administrator? View information about the Administrator's Desk.
Description
We review your situation and then work with you. We look with you at your arrears, budgeting questions to prevent arrears and debt. Or we make arrangements. We also look at debt and sign you up for debt settlement or rehabilitation.
You can visit the walk-in clinic weekly.
This can be done at two locations:
- Municipality Heerlen, Geleenstraat 25
Every Thursday from 9:30 a.m. to 11:30 a.m. - Neighborhood Center The Koffiepot, Kasteel Hoensbroeklaan 190, Hoensbroek
Every Tuesday from 1 p.m. to 3 p.m.
Opening hours may vary during school vacations.
Is it an urgent situation?
Then don't wait and contact us by phone. The first call is within 3 business days. Urgent situations are:
- Eviction.
- Disconnection of gas, water and light.
- Termination of your health insurance.
Terms
To get help, you only need to be registered at municipality Heerlen.
Term
Within 4 weeks you will receive the first interview.
Is it an urgent situation? Then the first interview will be within 3 working days.
Weekly walk-in clinic:
- Municipality Heerlen, Geleenstraat 25
Every Thursday from 9:30 a.m. to 11:30 a.m. - Neighborhood Center The Koffiepot, Kasteel Hoensbroeklaan 190, Hoensbroek
Every Tuesday from 1 p.m. to 3 p.m.
Note: Not open during school vacations.